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Fees & FAQ

Costs & Insurance | RCS Counselors | Cancellations | Availability | Intake Form & Client Portal | Faith & RCS


Costs & Insurance

How long are sessions?

Counseling sessions are 50 minutes in length.

How much are sessions?

We have a set fee of $225 for each 50-minute session of individual, couples or family counseling. For couples and family therapy, the session is charged, not the individual members of the family or the couple.

We do offer a sliding scale fee structure based on household income, which is supported by generous friends of Redeemer Counseling through donations. To see if you qualify for a reduced fee, please fill out the Application for Sliding Scale Fee, which is included in the Intake Form. In order for us to verify your income, you must submit a recent pay stub or the top page of your tax return with your Intake Form.

How do I pay for sessions?

You pay your counselor directly at each session. Billing is tracked through our Client Portal, TheraNest.

  • Credit Card: major credit cards accepted
  • HSA / FSA Credit Cards
  • Cash: exact change only
  • Check: payable to “Redeemer Presbyterian Church.” Please also list the name of your counselor on the memo line of the check.

To mail in checks, send to: Redeemer Counseling Services 29 W. 38th St., FL10 New York, NY 10018

Accounts must be kept current in order to continue counseling at Redeemer Counseling Services.

Do you take insurance?

A: We are not able to accept any type of health insurance. However, we can provide a letter of receipt that you can submit to your insurance company for possible reimbursement. Because insurance plans vary, please first check with your insurance provider to see if you have out-of-network benefits and whether you will qualify for reimbursement.

Insurance letters can only be given if your account is current and paid in full. Please talk to your counselor about receiving a letter.

Do you take HSA and FSA cards?

Yes, as long as it functions as a typical credit card. Clients can also pay for the session another way and file claims using receipts with their HSA and FSA administrators to be reimbursed for the cost.

Is the first session free?

No. All sessions including the first session are charged at either the full fee or a sliding scale fee based on the client household income.

Do you offer student discounts?

Redeemer Counseling offers a generous sliding scale based on current income and student status, so most students are eligible for a reduced fee simply based on their lower income and status.

What are the factors that determine a client’s sliding scale fee?

The variables that impact a client’s sliding scale fee include the size of their household, student status of adults, the current income from all working adults and accessible (liquid) savings or assets. Clients can also comment to explain any unique circumstances.

The sliding scale fee structure is based on combined household income. Therefore, the Reduced Fee Application must be completed by all applicable parties. Please be sure to submit a paycheck stub, the top page of your tax return, or any other document that indicates monthly income for each applicable family member.

Why do I have to include my spouse’s income on my Application for Sliding Scale?

Redeemer Counseling bases the sliding scale off of household income.

RCS Counselors

How are counselors assigned?

We assign counselors based on a variety of factors including your availability, your specific issues or preferences, and counselor availability. Unless you specifically request a certain counselor, we will assess the needs of the client and assign an appropriate counselor.

Are you offering in-person sessions?

Yes, some counselors are doing in-person sessions. Both on the intake form, and after you are paired with a counselor, let your counselor know you are interested in in-person counseling and they will do their best to accommodate your request.

To keep our staff and clients as safe and healthy as possible, RCS has updated our client screening questions to better align with updated CDC guidelines and common practice in NYC. The screening asks all clients to double check that they are symptom free and covid-free when they come into the office.

If you do experience symptoms or a covid exposure, we welcome you back to the office after you've recovered and at least 5 days after any COVID exposure. For timing details see policy below. Please feel free to discuss with your counselor or email [email protected] with any questions or concerns about the updated in-person session policy

When to stay home and schedule your session remotely:

For your safety and the safety of our staff, we ask clients to reschedule an in-person session or switch to remote in these circumstances:

  • If you experienced any symptoms of COVID-19 today or in the past 10 days, AND you have had a fever in the last 24 hours.
  • If you are experiencing symptoms in the last 10 days, AND do not have a negative test.
  • If you have tested positive for COVID - 19 in the past 10 days
    • Note: If you have recovered from COVID-19 in the last 90 days, you may still test positive. You may come for an in-person session if you have fully recovered.
  • If you have been exposed to a confirmed or suspected case of COVID - 19 in the past 5 days.
    • Note: If the exposure to COVID-19 has been more than 5 days but less than 10, RCS asks that the client wear a well-fitting mask during the session.
How is the frequency of counseling determined?

We typically offer clients who are starting with a new counselor weekly slots, as we believe it is best practice for clients to meet as frequently as possible when starting with a therapist. It is important for clients to build a therapeutic relationship with their therapists in order to meet counseling goals. This is a process that takes time and commitment to meeting frequently.

After some sessions have passed, you may speak with your counselor to see if every other week treatment is adequate for your care. We do not offer monthly counseling at RCS. It is up to your counselor to determine frequency as the professional.

Do you need to commit to a certain amount of sessions?

No, you do not. However, when scheduled, you are offered a regular day and time slot to see your counselor in. While you are not required to see the counselor for X amount of sessions, we do ask that you honor the day, time, and frequency of the slot originally offered to you. If you eventually have a scheduling conflict, you may discuss this with your counselor directly.

Can you give me all the openings for a specific counselor or all your openings at RCS so I can pick?

We do our best to service clients well, and with openings changing regularly, we do not give availability for specific counselors or all openings at RCS.

What if I do not like the counselor that is chosen? Can I speak with the counselor before my first session to see if they are a good fit?

Redeemer Counselors see clients back to back. Free consultations with counselors before the first session are not available. If you have concerns about the counselor fit after the first session or later on, we recommend you first bring it up with your counselor. We recommend clients have a few sessions before making a decision because it takes time to build the therapeutic connection. To learn more about your counselor before your first session, you can read their profile here. If you and your counselor mutually agree that a transfer to another counselor would be best, reach out to the scheduling coordinator to initiate a transfer to another counselor.

Cancellation

What is your cancellation policy?

If you need to cancel or reschedule your appointment, you must notify your counselor 48 hours before your scheduled appointment time. You will be charged in full for your scheduled session if you fail to contact your counselor in advance. This charge must be paid before or at the time of your next appointment to continue in the counseling relationship. Exceptions are made in emergency situations only.

How do I get in touch with my counselor?

For scheduling and canceling your appointment, contact your counselor directly. After your first session, your counselor will let you know the best way to contact them.

Please note that leaving a message on the Redeemer Counseling Services voicemail after 5 p.m. may result in a missed appointment charge to your account.

Availability

What is your current availability?

Our availability is updated weekly on this page. If we have a counseling category open or with limited openings, you will be directed from the availability page to fill out an intake form through TheraNest, our client portal.

Why do you only have so few openings? Or openings for only a few categories?

We have high demand and limited availability. New clients see their counselor on regular or weekly slots, so that fills up the spot that was available. Slots are not one-off openings. Counseling works best when clients work with their therapist over time. Many of RCS’s counselors work part-time so their availability is also limited.

For a list of counselors, centers, and coaches in the New York City area, click here.

Do you have a waitlist?

No, we do not. Openings change too frequently and our pairing system is based on clients' needs, so check back here regularly for our availability.

Intake Form & Client Portal

Why didn’t RCS get my intake form via the client portal?

If you are having trouble with an intake form, double check that you clicked ‘submit’ in TheraNest Intake Form. We use TheraNest as our client portal for intakes, client communication and billing.

Learn more about our intake forms through this TheraNest Article.

I haven't received a link from my counselor yet for our session, what can I do?

Log into your client portal and access your link by viewing your Upcoming appointments.

Can I come into the office to complete an intake form?

Completing the intake form via the client portal allows the RCS to receive the intake sooner, however, you may reach out to the Intake Coordinator to schedule a time to come into the office to complete it in person. Covid-19 Vaccination or negative test in the last 72 hour is required.

Faith & RCS

Do I need to be a Christian to come to Redeemer Counseling?

Therapists at Redeemer Counseling counsel Christians, non-Christians and people of other faiths. Although our counselors do not proselytize, they do counsel from a Christian worldview and perspective.

What does it mean the Redeemer Counseling is Gospel-centered?