Counselor assignment |  Fees |  Payment |  Insurance |  Cancellation |  Contacting your counselor


Counseling sessions are 50 minutes in length.

 

Counselor assignment

We assign counselors based on a variety of factors including your availability, your specific issues or preferences, and counselor availability. Unless you specifically request a certain counselor, we will assess the needs of the client and assign an appropriate counselor.

 

Fees

We have a set fee of $175 for each 50-minute session of individual, couples or family counseling.  

We do offer a sliding scale fee structure based on income. To see if you qualify for a reduced fee, please fill out the Application for Reduced Fee, which is included in the Intake Form. In order for us to verify your income, you must submit a recent pay stub or the top page of your tax return with your Intake Form. 

For couples and families the sliding scale fee structure is based on combined household income. Therefore, the Reduced Fee Application must be completed by all applicable parties. Please be sure to submit a paycheck stub, the top page of your tax return, or any other document that indicates monthly income for each applicable family member.

 

Payment

Payment is due at each session. We accept cash or checks. We regret that we are not able to accept credit cards. Checks should be made payable to “Redeemer Presbyterian Church.” Please also list the name of your counselor on the memo line of the check. 

Accounts must be kept current in order to continue counseling at Redeemer Counseling Services.

 

Insurance

We are not able to accept any type of health insurance. However, we can provide a letter of receipt that you can submit to your insurance company for possible reimbursement. Because insurance plans vary, please first check with your insurance provider to see if you have out-of-network benefits and whether you will qualify for reimbursement.

Insurance letters can only be given if your account is current and paid in full. Please talk to your counselor about receiving a letter.

 

Cancellation policy

If you need to cancel or reschedule your appointment, you must notify your counselor 48 hours before your scheduled appointment time. You will be charged in full for your scheduled session if you fail to contact your counselor in advance. This charge must be paid before or at the time of your next appointment to continue in the counseling relationship. Exceptions are made in emergency situations only.

 

Contacting your counselor

For scheduling and canceling your appointment, contact your counselor directly by phone or email

Please note that leaving a message on the Redeemer Counseling Services voicemail after 5 p.m. may result in a missed appointment charge to your account.